On macs with M1 chips, only macOS virtual machines after the Monterey version can be installed, not the previous version. We are deeply sorry for any inconvenience this may cause.Hi, I've always wondered if the M2 chip or the later updates of Parallels Desktop could give the latest macOS the ability to run a Big Sur virtual machine. Note: Prior to contacting Parallels customer support, you must 1) Register your product, and 2) Request a support code.Īt this moment, we provide phone, chat, and email support in English only. However, one of the many benefits of having an annual subscription license is receiving 24/7 support options to ensure your needs are always met during your active subscription. Email support is available for up to two years from the product release date. All Parallels Desktop products come with free phone and chat support for 30 days after registration. You can get in touch with the support team via:įeel free to reach out if you have any questions during your experience with Parallels Desktop. Parallels Desktop global support team provides support over multiple channels.
“I am most satisfied when I am able to turn around an irate customer, and they are thanking me at the end of the call or tweet or forum thread.” –Paul C. Then thanking you for the job you’ve done.” –Ivan Latyshev, Support Engineer “The most satisfying part comes when, after spending hours in a tough remote session, you finally fix the issue and can hear a customer getting shocked or sometimes even gasping because of the amazement they feel. I went ahead and asked the team what the most satisfying part of their job was. Going above and beyond for the customer is truly the driving passion behind our team. Since the beginning of 2017, Parallels support team has achieved many milestones when it comes to finding a solution for our users:ĥ0,000+ Customers through Traditional Channels Meet the Amazing Parallels Desktop® for Mac Support Team: Excellent customer service means going beyond what’s expected to delight every customer. The well-established customer support team at Parallels provides a marvelous service to our users globally.
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